Answers to common questions

Open your dashboard, confirm your email, and choose a plan. After payment, you'll get setup instructions and ready-made WireGuard configs for every platform we support. Connecting takes just a couple of minutes.

Yes — the Basic plan includes a 7-day trial with full functionality. It activates automatically when you sign up. If it's not for you, just don't renew — you won't be charged.

We support bank cards, Apple Pay/Google Pay, and invoicing for legal entities on request. We also issue invoices to corporate clients and partners. If you don't see the option you need, contact support and we'll find something that works.

The Basic plan allows up to 10 simultaneous connections, and PRO up to 20. You can freely split that allowance between your own devices and your team in the account dashboard.

Yes, as long as you stay within your paid device limit. Create separate configurations, so you can disconnect a lost device at any time without affecting the others.

By default, we pick the nearest and least congested location for you — it's faster that way. But you can always choose a specific city to reach local content or get around blocks.

No. We don't log traffic content or keep a history of your connections. See the details in our Privacy Policy.

We use WireGuard with modern cipher suites (ChaCha20 and Poly1305), plus extra layers of TLS on our routers. Keys are generated locally and never leave your device.

Our nodes sit in vetted data centers across the EU, Turkey, the UAE, and Asia. We don't use virtual locations — only facilities with a direct uplink from Tier-1/2 carriers.

Send a request to privacy@zipvpn.org from the email address linked to your account. Deletion is completed within 72 hours, and you'll get a confirmation by email.

Try this:

• Switch to a closer or less congested location.
• Turn off automatic DNS in the client and use 1.1.1.1.
• Update the app to the latest version.
• Check that no other VPN or proxy is running.

If that doesn't help, send us a speed test screenshot and the time you connected — we'll help track down the cause.

In the billing section of your account, turn off auto-renewal for the plan you want. If your subscription was set up through the Telegram bot, send the /billing command and follow the prompts. The rest of your paid period stays active.

Check that your system clock is accurate, restart the app, and re-import your configuration. On some networks, turning on obfuscation mode in the client settings helps. If the error keeps happening, send us the logs and we'll take a look from the server side.